Pinterest - Community Manager
About Pinterest
Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.
Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.
About the position
As the TwoTwenty Community Manager, you’ll have the opportunity to build a new community from scratch, using your social connector skills to bring people together, sharing feedback and findings with our amazing team of engineers and designers. This is a crucial role — you will be part of the team shaping an important prototype in real time. We are looking for a doer who will engage with people immediately. This isn’t about putting together elaborate plans. It’s about experimenting and making connections happen. You will have the autonomy to explore new ideas and experiment with new ways to engage what we hope will be a small and passionate user base.
What you’ll do
Running and maintaining all of our Shuffles social media channels
Partnering with Pinterest social media teams to run coordinated campaigns and handle reactive issues across Pinterest and Shuffles accounts
Creating a content strategy and editorial calendar for all social channels
Providing compelling content prompts and engaging with content created
Monitoring, documenting, escalating (when necessary), and responding to all inbound comments and social chatter
Reviewing user-flagged content for policy violations
Running outreach and engagement campaigns to drive Shuffles signups, Shuffles usage, and other product goals
Synthesizing insights from community interactions and surface critical issues to the engineering team
Communicating with a cross-functional team and writing up your findings and observations
Partnering with research team to develop insights into community dynamics and feature development
Becoming a major Shuffles extra! Shuffle every day, use all the features, push the app to its limits
What we’re looking for
2+ years of experience managing an online community (ideally, you’ve built a community from scratch) • Developed or supported a Customer Advisory Board program
Built out a customer reference and case study program
Experience collaborating with brand design, content, and/or external agencies to create compelling customer stories
Experience with community platforms like Discord, Tribe, or Mighty
Experience with social media marketing or social networking
An exceptional communicator, written and verbal
A proactive planner and executor
Comfortable with ambiguity
More about contract roles at Pinterest
This is a temporary contract position at Pinterest. As such, the contractor who fills this role will be employed either by our staffing partner (PRO Unlimited) or by an agency supplier partner, and not an employee of Pinterest.
All interviews will be scheduled and/or conducted by the Pinterest assignment manager. When a finalist has been selected, PRO Unlimited or the agency supplier partner will extend the offer and provide assignment details including duration, benefits options and onboarding details.
The estimated salary range for this contract position is $50 – $85/hour based on experience and location. To learn more about the benefits offered to contractors through Pro Unlimited please visit: www.hrconnection.com (username: generalinformation)
Our Commitment to Diversity
At Pinterest, our mission is to bring everyone the inspiration to create a life they love—and that includes our employees. We’re taking on the most exciting challenges of our working lives, and we succeed with a team that represents an inclusive and diverse set of identities and backgrounds.
