e.l.f. Beauty- Associate Community Manager
About e.l.f. Beauty Inc.
e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.
We have annual revenues of ~$900 million and our business performance has been nothing short of extraordinary with 20 consecutive quarters of net sales growth as we have grown to #3 mass cosmetics brand in the US and are the fastest growing brand among the top 5. Our total compensation philosophy offers every new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity given to every full-time employee as a part of their new hire package, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.
About the Position
e.l.f Beauty is seeking a Community Manager to engage our incredible growing community. The Community Manager will connect with our fans on Social, and will manage Social inbounds, lead proactive engagement opportunities, track feedback and identify ways to celebrate our customers both on and offline, laddering up to the broader Community strategy. The right candidate is deeply ingrained in Social and the overarching beauty landscape, has a strong editorial voice and has a bias for action.
The Community Manager will help foster the connection with our customer, amplifying their voices and sharing what’s trending in culture.
Responsibilities
Manage and monitor community inbounds across all Social platforms, responding to fan queries, consumer/creator content and industry trends
Conduct positive and proactive outreach to aid in brand awareness and foster brand love
Escalate consumer inbounds to key channel leads
Identify and draft responsive copy based on inbound volume and trend
Actively engage with our audience on social media by liking, commenting and responding to messages
Be agile, open and have a ‘rapid response’ approach to our online customers
Communicate with the customer service team on product orders and promotions
Be curious to identify NEW content trends, opportunities and trends to social channels
Provide weekly updates on community insights, trending conversations, comments and complaints happening on our social channels (or competitor channels) for reporting
This position does include some routine responsibilities; the right candidate will be nimble and adaptive
Qualifications
Dedicated experience in consumer communication across social (primarily Instagram and TikTok but could also include Youtube, Pinterest, + Twitch)
Must have a strong interest in social media marketing and be an excellent written communicator with strong copywriting, editing and proofreading skills.
Prior experience in growing and scaling a digital community is a huge plus
Excellent multitasking, time-management skills
You are culturally-aware and naturally curious—you know what other brands are doing and are always thinking “how can we do this better?”
The ability to act fast and in real-time
Have a strong passion for all things beauty
Experience leveraging industry platforms and tools (ex. Hootsuite, Sprout, Dash Hudson, CreatorIQ, etc.)
Other information
$70,000 - $80,000 a year
This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.
e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.
