American Eagle Outfitters- Coordinator, Customer Insights & Strategic Planning
About American Eagle Outfitters
American Eagle Outfitters (NYSE: AEO) is a portfolio of unique, loved and enduring brands with merchandise assortments that consist of high-quality, on-trend apparel, intimates, activewear, accessories, and personal care products.
AEO operates stores in the United States, Canada, Mexico, and Hong Kong, and ships to approximately 80 countries worldwide through its websites. American Eagle and Aerie merchandise also is available at more than 300 international locations operated by licensees in approximately 30 countries.
About the Position
As a member of the Customer Insights & Strategy team, you will be responsible for ensuring that business decisions are made with the benefit of insight & customer-first thinking. Responsible for management of internal customer panels, VOC project surveys, qualitative facility and wear test coordination, and competitive tracking.
Responsibilities
Management of internal customer panels which includes recruiting, monthly communications, and management of incentives.
Assist analysts in survey research conducted using our customer database by requesting customer data & coupon codes.
Manage logistics of wear tests which include coordinating timeline and product with merchants & wear test recruiting with our internal panel.
Coordinate qualitative facility needs of collecting quotes, coordinating product and communication between AEO and the facilities.
Assist analysts in data pulls regarding market share, brand health, etc.
Summarize and share syndicated reports with immediate team.
Own weekly and ad hoc traffic reporting.
Manage invoice submissions in Ariba.
Coordinate national sample quotes.
Additional projects and responsibilities as assigned.
Qualifications
Bachelor’s Degree in Marketing, Merchandising, Business, or related field.
High degree of proficiency MS Office Suite, Outlook & Internet applications.
Strong analytical, prioritizing, interpersonal, problem-solving and presentation skills.
Strong verbal and written communication skills.
Demonstrated collaborative skills, desire to learn and ability to work well within a team.
Ability to work in a fast-paced and deadline-oriented environment.
Self-motivated with critical attention to detail, deadlines and reporting.
Passion for providing the organization with insights directly from our customer.
Pay/Benefits Information
Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here .
AEO may also provide discretionary bonuses and other incentives at its discretion.
Other information
AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.
Applications will be accepted until the Apply Before date (if applicable), but may be extended based on applicant volume.
