LTK USA- Agency Service Intern
About LTK
LTK is the largest global influencer marketing platform. Founded in 2011 by Amber Venz Box and Baxter Box, the company’s mission is to empower the world’s premium lifestyle creators to be as economically successful as possible.
Now in its 10th year, LTK has grown to become a three-sided marketplace, serving creators, brands and shoppers. In November 2021, LTK announced a $300 million investment by SoftBank Vision Fund 2 that values the company at $2 billion.
LTK is the most trusted and effective business-enablement platform for creators, powering their universal LTK Creator Shops™. More than 5,000 retailers employ the LTK Brand Platform for performance-driven campaigns, paid collaborations and content licensing, and invested more than $1 billion in influencer marketing through the LTK platform by summer 2021.
Shoppers purchase more than $3 billion in products annually on the LTK platform and app. LTK is headquartered in Dallas, TX with teams in the UK, Brazil, France, Germany, Australia, China and South Korea and clients in more than 100 countries.
About the Position
As an Agency Service Intern, you will provide value in each conversation and set LTK Agencies up for success by delivering fast, accurate, technical assistance. You will assist in setting up Agencies and Agent accounts, troubleshoot issues, and answer other technical questions around LTK platforms.
As an Agency Services Intern, you are an expert in understanding and, more importantly, communicating technical issues to LTK Agents and internal team members... During a typical day, you may be asked to set up a new account, update Creator information, identify the root cause of an issue and collaborate with internal departments to work on a solution.
Key Responsibilities
Answer technical tickets from both internal and external sources in a timely manner
Triage issues to determine the solution and business impact
Identify and escalate critical problems
Be a point of escalation for common Agency questions
Provide clear documentation of best practices for LTK Agencies
Write both internal and external knowledge base articles
Work with product teams and account managers to solve problems
Educate and evangelize LTK best practices to build awareness for how other teams impact the business, ensuring alignment in cross-team initiatives.
Professional Characteristics
The ideal candidate will have a passion for helping people and a driving curiosity to explore problems and questions of all types. The candidate should be analytical and possess the critical thinking skills necessary to find solutions. Also, the Agency Services Intern will act as an advocate for the client by viewing the world from their point of view, and ensuring we have set the client up for success.
Curious
Empathetic
Client advocate (obsessed with creating a positive experience for LTK consumers, creators, and team members.)
Excellent organizational and analytical skills with strong technical acumen
Excellent verbal and written communication skills
Adept at finding creative solutions to technical problems
Sense of urgency
Ability to work individually and in a team environment
Ability to interact professionally with a diverse group: consumers, creators, executives, managers, and coworkers
Requirements
One to two years of experience managing technical questions and common support issues
SQL, Excel, and Terminal experience required
Experience communicating technical concepts to non-specialists
Experience troubleshooting technical issues
Experiencing working within tight SLAs
Basic understanding of digital marketing technologies
An understanding of social media and influencer marketing
Bonus points for
Obsession with numbers and data, a deep desire to prove yourself right or wrong and make smart decisions.
Experience with Zendesk or other ticketing systems
Understanding of popular blogging platforms and familiarity with other content management systems
Benefits
Interesting problems to solve
Competitive comp and benefits including medical, dental, and vision
Paid Maternity and Paternity Leave
Wellness benefits including workout from home with our live Virtual Fitness Classes!
401k retirement plan with LTK matching contribution
Flexible work schedule plus Summer Fridays (Workday ends at 3pm)
Virtual Company Happy Hours and Virtual Team Events!
Disrupting the retail industry!
What you have to look forward to when you work or visit for team huddles at a LTK Office:
Fully stocked bars and kitchen (free snacks all day!)
Catered meals weekly
Monthly Chair massages
Laidback office environment
Monthly themed Happy Hours!
Free access to state of the art gym while working in or visiting our Dallas HQ
Free Covered Parking on-site while working in or visiting our Dallas HQ
Other information
For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees.
LTK is an Equal Opportunity Employer.
